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Refund & Exchange Policy

Due to the current Covid19 outbreak we have updated our refund and exchange policy. 28/4/2020


Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns or Exchange

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept products that have been personalised in any way. For example, embroidered or heat pressed names or initials.

Additional non-returnable items:
Gift cards
Socks or tights.

To complete your return or exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns

If you need to return an item for a refund please first contact us by sending us an email to sales@eirllin.co.uk confirming your order number, the item you would like to return and the reason for return. (All items must be in original condition when we receive them back.)

We will reply to your request giving you a returns number. Return address will be provided with the returns number.  

Exchanges (if applicable)
If you need to exchange an item for another size or product please first contact us by send us an email to sales@eirllin.co.uk confirming your order number, the item you would like to exchange, the reason for wanting an exchange and the item you would like to replace it with. (All items must be in original condition when we receive them back.)

We will reply to your request giving you a returns number. Return address will be provided with the returns number.  

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card or bank account.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@eirllin.co.uk.