We offer a no quibble refund police.
Please contact us prior to sending a return either by e-mail or telephone giving your name and address. Return the goods with proof of purchase within 14 days of receiving your purchase and we will exchange or refund providing the goods are in original unused condition, with all the labels still attached and undamaged.
Refunds will be processed within 2-3 working days from when goods are received into our shop and refunded back to the original purchase method We only offer an exchange for sale items - Sale goods are non-refundable Postage must be paid for by the customer unless we have sent you an item incorrectly or the item is deemed to be faulty. For your own protection when returning any items, we suggest that you use Recorded Delivery, as we will not issue refunds for any items that fail to reach us. Your statutory rights are not affected.
We are committed to protecting the privacy of our customers. We will not divulge any information about you to a third party. Any information we collect about you is used solely for the purpose of processing your order. We will only hold information held about you in accordance with the Data Protection Act 1998.
We may contact you with regards to processing your order. We may, also, use this information to tell you about changes to our website and to let you know about our products and promotions. If you do not wish to receive this information, please send us an email.
All of the products featured on our website have been carefully selected for Online shopping. If an item sells out we will take it off the website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order. All items are subject to availability If you require more than 1 of each item please e-mail us first as we normally only carry 1 of each size.
For deliveries we aim to dispatch your order within 1 working day (assuming your payment has been authorised) by Royal Mail Recorded delivery at a cost of £5.00 If you require an urgent next day delivery please contact us and we will do our best to help you. Next day delivery costs from £7.95 depending on size and weight of order.
Orders over £100.00 will receive FREE standard delivery.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
TO THE FULLEST EXTENT PERMITTED AT LAW, Eirllin IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Eirllin DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web Site, to the fullest extent permitted at law, neither Eirllin nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web Site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Eirllin does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Eirllin, its affiliates, directors, employees or other representatives.